Service Coördinator & Administrator Skalar UK

Tato pracovní pozice byla přidána 8 February 2018

Skalar is a Dutch manufacturer of high quality automated analyzers for the laboratory and process industries. The company was established in 1965 and has grown into a multinational organization with its own subsidiaries in most European countries and North America. In addition, Skalar cooperates with over 80 distributors throughout the world. The headquarters of Skalar is located in Breda and employs 140 people. The activities of the headquarters are research, development, assembly and support of the international sales and after-sales network. The other Skalar subsidiaries and representatives are mostly focused on sales, after-sales and providing support to Skalar users.

For our UK Sales & Service organisation based in Milton Keynes, UK we are looking for a:
Service Coordinator & Administrator
(Full time, 40 Hours)

In this varied role you will be responsible for planning the workload of UK Engineers. You will be a point of contact for customer enquiries as well as supporting the fi eld based engineers. You will work closely with the our helpdesk and sales team in delivering high quality aftersales support.

Summary of Key duties:
• Routine planning of Service Engineers, taking into account, customer priority, location and engineer expertise
• Manage and organise emergency call outs until resolution
• Preparing, sending & modifying Risk Assessments & Method Statements
• Perform customer satisfaction reviews
• Renewal of customer support & maintenance agreements
• Sending out of service reports to customers and following up on outstanding actions
• Ensuring parts are arranged and delivered on-site ready for allocated ‘job’
• Administrative support to the sales & service organisation
• Liaising with customers and colleagues on a daily basis

Person specification your background:
• Proactive & adaptable individual who works well under pressure
• Experienced in planning within a technical / service environment
• Good experience in Microsoft Offi ce products
• Ability to write professional emails and letters
• High attention to detail
• An interest in science and technology desirable but not essential
• Full UK driving licence
• Experience of liaising directly with clients
• Occasional travel to our Head offi ce in the Netherlands may be required

Our offer:
We offer you a dynamic fulltime position in an international organisation, which has a friendly and cooperative atmosphere. We have a competitive salary and benefits system.

Does the above appeal to your ambition and background? Please fill in our sollicitation form: 

Naar sollicitatieformulier

Centrála

Skalar Analytical B.V.
Tinstraat 12
4823 AA Breda
The Netherlands

Phone: +31 76 548 6486
Fax: +31 76 548 6400

Trade Register No 20042879

Ke stažení

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